Our Promise

IS YOUR TRUSTED DESTINATION FOR THE FINEST MERCHANDISE

We serve clients in more than 100 countries around the globe. Our merchandise ranges in price from $5,000 to well over $1 million so we recognize that the most important factor for our clients is trust and confidence. Nothing is more important to us than our WatchGuyNYC reputation for total integrity, quality, and personal service.

 

We Work With The Most Established Industry Partners

We only work with the best and most established companies in each product category. All of our merchandise comes from suppliers with impeccable reputations for quality and integrity. Most have been in business for at least 10 years and many for decades. All merchandise on WatchGuyNYC comes from suppliers in the U.S. who have been carefully vetted and are widely regarded as the best in their respective fields.

 

All Merchants Are By Invitation Only

All of our merchant partners are by invitation only. There are NO “public sellers” at WatchGuyNYC and you cannot buy your way in. We maintain the highest standards by selecting only the very best partners from the start.

 

Stress-Free Ordering

Clients sometimes tell us stories about unfortunate experiences they have had with certain other companies such as waiting months for merchandise to arrive. That would never happen at WatchGuyNYC. We will not process an order or accept payment unless we have first re-confirmed the merchandise availability, price and delivery time.

So you can purchase a Rolex online at midnight at WatchGuyNYC knowing that your credit card will not even be charged until we have first confirmed that everything is ready to fulfill your order exactly as promised. At checkout, a simple credit card authorization will be used to validate the credit card and payment information. Only after we have confirmed the order details is the order processed and the purchase price charged. So there is no guesswork and no anxiety purchasing from WatchGuyNYC!

  

Secure Payments

For your protection, we use  for our banking and credit card processing. Having one of the world’s largest banks as our partner makes it easy and secure for clients to process orders and payments at WatchGuyNYC. We ensure the highest level of security by using industry-leading technology (such as SSL) to keep your information safe and no financial data is maintained on WatchGuyNYC servers.

 

 

 

100% GUARANTEED AUTHENTICITY

We fully guarantee the authenticity of our merchandise. Whether it is an Hermes handbag, a Rolex Submariner, or any other merchandise, we guarantee that all merchandise is 100% authentic and backed by a “no questions asked” full refund policy. Our partners are noted experts in their fields and we have never had a single incident involving a fraudulent or counterfeit product.

 

 

 

FULLY CERTIFIED PRE-OWNED TIMEPIECES

All of our pre-owned timepieces are Certified Pre-owned. That means they have passed a rigorous process of testing and inspection by our skilled watchmakers and are backed by a written warranty. They have also been professionally detailed and polished. We receive many notes from happy clients who are amazed by the impeccable condition of our fine pre-owned timepieces that exceed their expectations.

 

 

 

SERVICE FROM THE SAME COMPANY WHERE YOU PURCHASED

Our partners in fine timepieces maintain service centers staffed by expert watchmakers who perform maintenance and warranty work on hundreds of fine timepieces each year including all of the top brands such as Rolex, Audemars Piguet, Hublot, Patek Philippe, Breitling and many more. So our clients can have their fine timepieces serviced and maintained through our affiliate service centers. Our service centers typically perform these maintenance and repairs with less downtime and at lower cost than the manufacturer’s service centers.

 

 

 

SECURE SHIPPING

We ship fully insured to more than 100 countries through established companies: FedEx, UPS or USPS. For your protection, we require a signature upon delivery.

 

 

WE ARE HERE WHEN YOU NEED US

WatchGuyNYC was founded in New York, NY USA and we continue to maintain our offices there. Our Concierge team is online from 9am - 6pm EST every day to assist our clients. You may also contact us at ask@watchguynyc.com or by calling us at +1 (212) 510-8315