customer reviews

The world of high end watches is a bit of an enigma to me in that you can’t actually buy the watch you want directly from the manufacturer. It’s cultivated a world of brokers like WatchGuy who are networked into the market and can fill the void. But I find that it is very difficult to differentiate the good ones from the bad ones, esp through an internet website. Given the price point of the products, the opaqueness can make you extremely nervous and paranoid about fraud. I have wanted a Patek Aquanaut Travel Time (ref 5164) for a while now but could not find it anywhere (inc Wempe, Tourneau, and Shreve, as well as my usual go-to for watches: a friend whose family runs a jewelry business) so I turned to the internet to find a reputable broker but did so with a bit of consternation about the whole process - until I landed on WatchGuy and went to meet Anthony in person in NYC. I found him through many agonizing hours of reading online reviews, calling brokers to try to figure out their authenticity, etc. I would say that I would highly, highly recommend WatchGuy after my first purchase. Anthony was as advertised: fair, direct, prompt, transactional. He said what he would do and did what he said, and found me the watch I wanted at a fair price in a quick timeframe, and after we transacted, he overnighted the watch to me immediately and followed up to make sure everything was great. I think the best way I can conclude this review is that I plan to buy more from Anthony (though likely next year for the holidays since I shouldn’t be buying multiple watches in this price point each year!) and that he has earned my trust, for whatever that is worth. And even though I hate doing reviews (healthy level of skepticism that they are likely auto generated from some foreign bot) I wanted to write one for Anthony given the level of service I received. Highly recommended!
JP- Dec 21 2018

Anthony with watchguynyc was a tremendous help to me finding a watch for my wife during the busy Christmas season. I am a novice about Rolex watches so he had his work cut out for him.Anthony politely answered all my questions on a timely basis and when I recieved the watch it was absolutely gorgeous and exactly how he described. Watchguynyc is now my go to place for watches and jewelry
Chris Jacks- Dec 14 2018

Arseniy and the team at Watch Guy NYC are meticulous detail oriented professionals. I purchased three Rolex premium watches including a jeweled day-date white gold president. All were new and included all paper work and absolutely perfect. When I needed attention, which you should get when you purchase premium watches above $40,000 U.S. dollars, they were there.. I needed an extra link, they were there to acquire and I had it next day. These are the guys to buy from and if your thinking about a watch in the $40,000 to $150,000 U.S. dollar range these are your guys...
Sam W. Clark- Sep 3 2017

I ordered a Rolex Milgauss as a birthday present for my partner and needed to have it in a very tight timeframe. Arseniy, the CEO of WatchGuyNYC, was great to work with. He helped me get the wire transfer completed and was able to ship the watch to me the same day. I needed the watch to arrive at my office in Sunnyvale CA on Thursday and it did! It's perfect. Brand new with all the certificates, original Rolex box and warranty card. I couldn't ask for better service. If your considering purchasing a luxury watch definitely check out WatchGuyNYC. You'll be glad you did!
Jeff Hayes- Aug 25 2017

Simply the best price, no hassle, jewelry transaction Imaginable. I told them exactly what I was looking for as a graduation present, they confirmed they had the watch in stock and it was shipped within 24 hours. The watch was new, flawless and significantly less expensive than local stores.
Van Strength- Jun 12 2017

Custom diamond Audemars Piguet offshore perfectly set with the most beautiful melee stones I've ever seen. Customer service, second to none. Arsiney keeps all his clients on whatsapp and calls free of charge at your convenience. Also provided me with a surprise discount! Sincerely :-)
Luke Tomas- May 11 2017

I have to tell you the truth, I was incredibly nervous and anxious with buying a Rolex online. The alternative isn't any better though, when you go to a brick and motor store and the sales person makes you feel pressured into buying the watch just cause you wanted to look at it or tries to make you feel like a poor person cause you want a good deal. Really annoying... So I decided to stick to online, but to contemplate spending $7-$10,000 without physically touching the item or meeting the sales person is nerve racking. So I spent months scouring the internet and limited my search to vendors with the really high sales volume and the best positive feedback; however, I kept falling back to WatchguyNYC's selection and reasonable pricing and decided to take the leap of faith (even though he didn't have huge sales, just really positive feedback). From the moment I said go, Arseniy (aka "Ben" depending on your ability to pronounce his name... ha), called my number to verify my purchase and to make the transaction go smoothly. Notwithstanding his efforts, I of course screwed it up and caused an issue with my PayPal account. Arseniy was great. He really worked hard to accommodate for my mistakes and went above in beyond. Even paid extra for upgraded shipping so I got my watch on time due to MY SCREW UP. So without further ado, I am a proud owner of an unworn Rolex Datejust II and couldn't be more pleased with it. Came exactly as advertised. I would highly recommend working with Arseniy at WatchGuyNYC and I will most definitely use him again (when I can afford another one... lol). Thank you Arseniy! We'll be in touch.
Justin Stockman- Apr 13 2017

Let me start off by saying that I was the biggest pain the .... during my sales transaction. There were a lot of issues on my end. The issues had nothing to do with The WatchGuyNYC. Arseniy went above and beyond with his customer service. I have never experienced any store with this type of service. I am truly pleased with the watch. We will be purchasing from Arseniy in the future. THANK YOU for raising the bar, WatchGuy!
Kayla Stockman- Apr 7 2017

WatchGuyNYC was a total pleasure to deal with. He gave me the confidence I was looking for while making a high end purchase. He is Very professional and provides diligent customer service. He answered all my questions patiently and his communication skills proved to me that he is passionate about his business. I love my new Rolex and it's just a total gem to look at! No regrets here!! I would highly recommend him to anyone looking for a luxury time piece.! Thank you Arseniy!!!
 Inderjit Singh- March 10 2017 

The user left 5 Star
 Fidel Grados- March 6 2017

Extremely professional! My watch arrived on time as was exactly as described on their website and over the phone. These are my new go-to guys for my watch collection! Thanks for being so great to work with!
 George Lindenberg- March 6 2017

Look no further if you want a luxury timepiece. Arseniy is a very professional individual. I was very skeptical about buying an expensive watch online so I decided to give a call in order to get comfortable with whom I was dealing with. Sure enough I bought the watch and I am very happy with it; he gave all the confidence I needed to pull the trigger. Next purchase will definitely be in person. Thanks! 
 Deinys Martinez- March 15 2017

I just happened to be in New York City and I called him and he was happy to meet with me, explained everything then when I got home I emailed him and ordered the watch I wanted and received it the following day without any problems. The watch is perfect and is exactly what I wanted. Not one thing wrong with the watch, can't say enough good things about the service.
 kadir Mansur- February 1 2017

Great !!!!
 R blueberry  February 1 2017

Recently purchased a new watch from "Watchguy" and everything went very smooth. Great customer service and great helpful watch advice. Thank you! 
 Kevin G- February 2017

In these types of transactions it is very hard to find genuinely good honest people. I highly recommend as my experience was seemless, good price, great customer service leaving me feeling good and knowing I got a great price; coupled with great customer service this was just exactly what I was looking for with this type of transaction.
 Mina Guirguis Dec 24  2016

Just purchased a Rolex from Arseniy. Excellent communication and service ! Wouldn't purchase a watch anywhere else now. New customers won't be disappointed with his amazing service and professionalism.
 Sumting Wong December 10 2016

This is the best site by far to purchase a Rolex! Easy and professional transaction and the watch couldn't be more beautiful. Arseniy is extremely knowledgable about the product and really helps to find you the perfect watch for your needs. Highly recommend!
 Susan Lynch December 2016

Such a pleasure to work with this guy. This guy Arseniy knows what he's doing... He gave me An awesome price on my new Rolex, and his inventory is solid. Didn't have to deal with other representatives; he took care of everything himself. I would definitely recommend
 Gabriel Gelman December 2016

Just received my Audemars Piguet Royal Oak watch....Absolutely completely satisfied. Expensive watch so I was very nervous but Arseniy was professional and a man of his words. Looking forward to buying another in the future~~~~
 PAUL KIM January 2017

This is the best watch experience I ever had he's definitely great genuine and he has the utmost customer service if you are ever looking for a great watch this is the guy I would've of got my sky dweller anywhere else ... he also helped me get it appraised thanks watchguy your the best
 G Fried December 2016

Excellent inventory and top notch customer service. Arseniy was able to get me my Breitling hassle free and for a great price! I highly recommend WatchGuy NYC
 Yury Kalyuzhny August 2016

I contacted Watchguy NYC, Arseniy, at first due to the incredible price, but what finally sold me on the watch was his professionalism, reliability and transparency. It was an absolute pleasure to deal with this company. You are directly dealing with the owner, he takes every measure to ensure his customers are satisfied. I will definitely be dealing with Arseniy in the future when I'm in the market for more watches. 
 Brian Li 2016

I bought Yacht Master II. Very quick, honest and detail answers to my questions, as well as a correct delivery! All perfect. My compleat reccomendations to all buyers. 
 Georgi Videnov 2016

WatchGuyNYC Best places to buy watch bands in new york. I bought a Rolex Cosmograph Daytona 40mm Chocolate dial Rose Gold Mens Watch on Aug 5th. fast shipping and great seller!. 
 JNY Collection 2016

I just purchased a rose gold Audemars Piguet for a great price from WatchGuyNYC. They gave me a best price than everywhere else I shopped it. They overnighted the watch for me for free, so I got it the next day! Thank you guys so much.Will be recomending to all my friends. 
 mac Q 2016

The guys at Watchguy are really professional, great value and great service, I can recommend this store to everyone! 
 Daniel Zahavi 2016

Great !!! 
 R blueberry February 2017